Day 164 – Customer Service and Passing Away

13 June 2021

Day 164. Celtic Cross Layout: 1 is Now Guidance. 2 is Influence No-thingness. 3 is Goal Change. 4 is Distant Past Friendliness. 5 is Recent Past Transformation. 6 is Future Energy Healing. 7 is Feelings or Immediate Future Ordinariness. 8 is Others' Views Totality. 9 is Hope & Fears The Outsider. 10 is Outcome Moment to Moment

Context

On Day 157, we talked about the possibility of my mum moving in with us, and on Day 098, it was about flight cancellations and customer service with my mum and Webjet.  Today we talk about them again.  When it comes to Webjet, it’s about good service being frustrating, and where my mum is concerned, we broach the unpleasant topic of her passing away.

 

 

It will be interesting to see what the cards have to say about my feelings today as they were all over the place.  In April, we dealt with Webjet and sorted out the latest COVID outbreak’s impact on my mother’s travel.   After eight hours of waiting, accumulated frustrations, which no longer occurs on a phone line but a chat window, we thought the rescheduling was over bar (except) the travelling. 

 

When my mum contacted me today, I almost collapsed crying; I couldn’t take another eight hours of frustration.  So, just when you relaxed, there was another customer service hurdle.   This time the hiccup is an email asking my mum to use her airline credits, which we thought we had used to rebook.  There are confirmation emails, e-tickets and everything right through to the airline says she’s ready to go.  Just to be clear, the tickets wouldn’t be available if you hadn’t paid.

 

After a mutual agreement, my mother and I decided nothing would happen until Tuesday.  At this point, we could navigate the murky waters of excellent but frustrating customer service.

From Customer Service to Passing Away

The discussion of moving in with me arose and panned out finance wise with my sister.  It’s not an easy or pleasant topic to discuss with your mother because it means you need to face the reality of your mortality.  You need to face the fact your mother (parent) is going to one day die. 

 

Of course, you don’t want to think of anyone you love passing away; it also brings up the uncomfortable reminder you too will pass.  Trying to work out the best way for my mother to move in with me and divide the estate upon her passing is about as blunt and delicate a subject you can tackle on a Sunday.   The discussion about my mother’s money also makes me doubly uncomfortable. 

 

As far as I’m concerned, she earned it and should be able to spend it.  In much the same way as the cryptocurrency of yesterday, I’m not counting on getting anything from her.  I want her to live a happy and fulfilling life with her hard-earned money.  My sister’s a little more pragmatic and realistic when it comes to these situations; I cloud my judgement with emotions.

 

After speculating on some theories on how this might work fairly, my mother and I again decided to postpone the discussion until we could meet up with my sister.  There was no point in having a conversation involving all of us without all of us being present.  There’s a challenge waiting to happen. 😄

Today's Cards

Day 164. Tabled list: position number, description, and daily card.1 is Now The Creator. 2 is Influence Beyond Illusion. 3 is Goal Ordinariness. 4 is Distant Past Ripeness. 5 is Recent Past Guidance. 6 is Future Energy Totality. 7 is Feelings or Immediate Future The Fool. 8 is Others' Views Thunderbolt. 9 is Hope & Fears Celebration. 10 is Outcome Healing. Shuffle method was Standard Shuffle

The Cards - Analysis

Carryover Cards

Two cards carried over from yesterday; Ordinariness moved from Future Energy to Goal, and Ripeness moved from Hopes & Fears to Distant Past.

Analysis

Cross

The Creator sits in the Now influenced by the card of Beyond Illusion.  Ordinariness has shown up for the third day in a row and is back in the Goal position.  Ripeness has also joined us for the third day running and is in the Distant Past, moving from Hopes & Fears yesterday and the Now spot the day before.

 

More recently, in the Recent Past is Guidance.  The Now is formed by the Distant Past through the Recent Past and creates Future Energy of Totality.

 

So what does it all mean within the context of today?  I think it means the reality (Beyond Illusion) of moving in with my mother, which I created (The Creator), has come from a time for a change.  This decision occurred in the past, where my mum’s age (Ripeness – of the situation, not her age 🤔) has meant we need to look at her living location (Ordinariness of everyday life) as she gets older.  The Guidance component is the discussion my mother and I need to have with my sister.

 

As my mum ages, Future Energy will need all of us to commit with Totality to whatever decision my mother decides is suitable for her.

 

Note, the cards also draw a parallel to the customer service with Webjet, the analysis here would just get too complicated and too messy to write about, so I will let it go.

Base

My Feelings toward The Creator is she (me) is The Fool.  Beyond the superficial “fool” meaning of heading off into the unknown with romantic notions that everything will work out okay, The Fool’s ideas sometimes pay off because of their intention’s innocence.

 

Others’ Views show in the Thunderbolt card, and it’s a big move for me – but most likely all concerned too. 

 

Celebration is something which I do hope for, like my feelings, is everything will work out for the best.  Realistically, the fear of things not moving quickly enough or creating complications opposite a celebration is also on my mind.  So, having the Celebration card in the Hopes & Fears position is apt.

 

Finally, Healing is in the Outcome position, suggesting there has been a wound needing attention.

 

Again, the parallel with the flight rebooking and revisiting the customer service to resolve the outstanding issue will “heal” the unresolved airline credit.

References

  1. Osho, Osho Zen Tarot – The Transcendental Game of Zen, St Martin’s Press, ISBN 0-312-11733-7
End Day 164
Day 164 – Customer Service and Passing Away
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